99designs is a great way to explore design options from all over the world at an affordable price. Our experience with customer service was superb. They were eager to help us with our contest and were prompt in addressing our concerns. The nature of 99designs is the inclusion of all levels of designers, from novice to professional, who we quickly realized can be equally advantageous as it can be disadvantageous. It was great to have peace of mind with the money-back guarantee, but customer service greatly helped us with our contest and ensured we didn’t have to go that route.
Product : We opted for the gold package to maximize the number of designers who would compete. What we did not expect was that most of the designs we received were generic and not near the level of what we were expecting. However, customer service really helped us out. They edited our brief to be more clear to the designers. Ultimately, we ended up with a beautiful logo after extending the contest deadline twice.